Remember that our specialist does not see your computer and he depends only on the information you provide by phone or in your request. Follow the recommendations and you will compose your request fast and correctly. It will help you get total information about your problem.
Any request should begin with the following data:
- company name;
- full name and position;
- program serial number in registration card;
- software name and version, product number, file version and creation date (Main menu/ Help/ About program).
It is recommended to describe one problem or offer in one request.
When you compose a request text, please follow the rules:
- describe the problem clearly and point the whole sequence of actions that led to it;
- use simple words and terms of BAZIS system;
- do not make generalizations and conclusions, do not use slang or ambiguous notions.
After learning Your request our technical support specialist should answer the following questions:
- What did you expect to get?
- What actions did you carry out to get desired result?
- What did you actually get?
- What did you do to solve the problem?
Please add screenshots or videos to your description if possible. Recommended video file formats: *.wmv, *.3gp, *.avi, *.mp4.
These requirements may help the specialist of technical support to solve Your problem fast and efficient.
